Gift vouchers
Do you offer Gift Vouchers?
Yes, we offer a range of vouchers redeemable at Twr y Felin Hotel, Blas Restaurant, Roch Castle, and Penrhiw Priory. We accept Welsh Rarebits vouchers but do not accept Celtic Collection vouchers. Please view our vouchers to purchase here.
How do I redeem a gift voucher?
Please call us on +44 (0)1437 725 555 or email stay@twryfelinhotel.com and quote your voucher code.
How do I check the expiry date?
Visit this page and input your voucher code to view your voucher’s current status. Click here.
How can I check my gift voucher balance?
Visit this page and input your voucher code to view your voucher’s current status. Click here.
Check in & out
What time is check-in and check-out?
Check-in is from 4pm, and check-out is by 11am. Early check-in or late check-out may be available on request.
Bookings
What are our cancellation policies?
Flexible Bookings
At the time of booking, you will be asked for your card details to secure the reservation. We will charge you in full for your stay on departure.
Cancellation: In the event of cancellation after 12 midday, two days prior to arrival, we will deduct the first night accommodation rate as the cancellation fee.
No-Show: In the event of a no-show, we will deduct the first night’s accommodation rate as the no-show fee.
No Refundable Bookings
At the time of booking, you will be charged the full accommodation rate. All food, beverage and extras will be charged on departure.
In the event of cancellation or no show, we will retain the full payment as the cancellation fee.
Festive Season Bookings Cancellation Policy
At the time of booking, you will be asked for a 50 % non-refundable deposit to secure the reservation. We will charge you for the balance of your stay on departure.
Cancellation: In the event of cancellation after 12 midday, two days prior to arrival, we will retain the 50% deposit as the cancellation fee.
No Show: In the event of a no-show at the booked venue, we will retain the 50% deposit as the cancellation fee.
Group Bookings
For group bookings of 5 or more rooms, a 30% non-refundable deposit is required for each room reservation at the time of booking to secure the rooms. The remaining balance will be required six weeks in advance of arrival.
If you need to cancel your booking, please note that the initial deposit is non-refundable. Please see below for cancellation fees.
More than 42 days from the arrival date – 30% of the booking costs
Between 42 – 14 days of arrival date – 75% of booking costs
Less than 14 days before arrival date – 100% of booking costs
Is there a minimum night stay?
Minimum stay requirements may apply during peak periods.
Do you have accessible rooms or facilities?
One of our Oriel Spacious bedrooms is an accessible room. All rooms are accessible via a lift, except for rooms 108 & 109. There is also step-free access throughout key public areas.
Are dogs allowed?
Yes – we offer five ground-floor Oriel Unique dog-friendly rooms. Dog-friendly rooms must be booked directly with our reservations team and are not available to book online. We charge £30 per dog, per night.
Is Twr y Felin Hotel suitable for children?
Yes – We have a few family rooms (Oriel Spacious) for adults travelling with one child aged 3 to 11. For children 12 and older, they’ll need to either share a room with you or have their own separate room. Find out more here.
Is Twr y Felin suitable for private events or meetings?
Yes, the hotel offers private hire options for small meetings, exclusive stays, or celebrations.
Travel
Is parking available at the hotel?
Yes, complimentary on-site parking is provided for all guests, including EV charging points.
Do you offer transfers or transport assistance?
Yes, local taxis can be organised by reception on request.
How far is the Twr y Felin Hotel from the Coast Path?
Twr y Felin is just a 10-minute walk from Caerfai Bay, where you can join the Pembrokeshire Coast Path.
Any further questions?
Our team is here to assist with reservations, questions, and travel information.
