Careers

Job Purpose

To assist the Housekeeping Manager to manage all aspects of Penrhiw Priory.

What We Expect from You

As Penrhiw Priory Housekeeping Supervisor, it will be your responsibility to manage the day to day offer at the venue, managing a small team of housekeepers with the support of the group’s Housekeeping Manager.

Clean and maintain guest rooms, public areas and back of house areas to the company standards.

2. Ensure all areas are cleaned with the correct cleaning product in a safe working environment.

3. Provide a smooth delivery of service and guest satisfaction at all times to anticipate guests’ needs and be aware of all written and spoken requests and carry them out in a courteous and helpful manner.

4. Work at an efficient pace to ensure guest rooms are completed prior to their arrival.

5. Liaise with the Head Housekeeper and Laundry Assistants regarding what linen is required and advise of any shortfalls or stained items.

6. Complete the room checklist to ensure each room is fully stocked.

7. Make the beds according to the company standards.

8. Report any guest lost property to the Head Housekeeper.

9. Report any faults or maintenance issues promptly to the Maintenance department.

10. Respect a guest’s personal property and try not to move any items, especially those that look expensive or fragile.

11. Respect a guest’s privacy by always knocking and allowing time for a guest to answer before entering a room.

12. Wear the correct uniform in line with company standards and understand the importance of good personal hygiene.

13. Be present during event operations including Weddings, Events, Christmas, New Year, Easter, School and Bank Holidays as required.

14. Develop and maintain positive one team relationships with all colleagues throughout the Group.

15. Undertake any other reasonable duties requested by colleagues and your line manager.

Administration tasks include helping to complete the weekly rota to ensure the housekeeping department is staffed to maximize efficiency, conducting daily meetings with the housekeeping team, creating daily checklists for the housekeeping team and routinely checking their completion, to be fully conversant and able to operate the Property Management System, ordering and receiving of housekeeping goods.