Twr y Felin Hotel in St Davids, Pembrokeshire has taken second place in the new 2022 AA Accessible Award category, which recognises establishments that have gone above and beyond to champion inclusivity in the hospitality sector.
Amongst the industry’s most prestigious and highly anticipated events, the awards were announced at a black tie event held on Monday, 26 September at the Grosvenor House, JW Marriott Hotel on London’s Park Lane.
A former windmill and Wales first art hotel, Twr y Felin was renovated, and later extended, with accessibility in mind in order to allow all guests to experience the hotel to the full.
Delighted with the hotel’s achievement, Emma Bowen, General Manager at Twr y Felin said; “To be a runner-up for a national award in its first year and be recognised as one of the UK’s leading accessible hotels makes us very proud.
“We have always aimed to be an inclusive venue and to share our special building and the spectacular location with as many people as possible. From physical to non-visible disabilities, our values focus on enveloping our guests, colleagues, suppliers and community in an inclusive and non-discriminative manner.”
Twr y Felin has 39 luxurious bedrooms including two accessible rooms offering two bathrooms, one standard and one wet room with assistance rails and space for a wheelchair. There are lifts to all upper floors, hearing loops, accessible ground floor toilets and designated disabled parking bays close to the main entrance.
As part of their pre-arrival service, all guests are asked if they have any dietary requirements or allergies to ensure the chefs can prepare dishes to suit in the hotels’ fine dining AA three rosette Blas restaurant.
In case of emergency, guests with accessible requirements also have a personal emergency evacuation plan specific to their mobilisation abilities.
Sponsored by Blue Badge Access Awards, the global initiative that celebrates thoughtful and stylish inclusive design across the world, the award not only recognises high quality accessible provision through the physical elements of the property but also, of equal importance, its approach to guests with accessible needs through tailored services, staff training and guest engagement. First place went to Rudding Park in Harrogate, North Yorkshire.
For more details visit www.twryfelinhotel.com or call 01437 725 555 or for information about the AA Hospitality Awards www.aahospitalityawards.com.